I'd noticed lately that my Kindle Fire seemed to run out of battery frequently, even though I generally read with it still plugged in This had been going on for a while and I finally decided to check the internet to see if others have had problems.
Hmmm, the first item on the Kindle Help Line was "my Kindle won't hold a charge". There was a place to click Call Now, so I did and entered my phone number. In seconds my phone was ringing with the support tech. I was impressed.
She had me try what my computer guy would refer to as a "power enema" by holding the start button down for 40 seconds to reboot it. Didn't help. We chatted about other options and I explained that I'd tried all those provided, such as trying other cords, outlets and adapters. Nope...it's dying.
Since she was not able to do any technical CPR with me on the line I was referred to a "higher up" support person. After checking my records he said that we had purchased this June 6th of last year, so it was completely under warranty.
He explained that a new one would be shipped out to me on Monday and it should arrive by Wednesday. I am to use the same box and print out the return address label via an email he will send. An even trade...a new one for a dead one. I'm so glad it croaked when it did. Usually things seem to die a day or two after the warranty has expired.
Then lo and behold the new one arrived already today, on Tuesday...ahead of schedule. I have it charging up and will return the old one tomorrow.
Am I pleased with Amazon and their service...hell yeah!
Long Live the Kindle Queen